Frequently Asked Questions
Do I need a referral from my GP to see an Osteopath?
As primary health care practitioners, you do not need a refferal from a GP to see an Osteopath.
However, you will require a refferal if you wish to make an appointment that relates to Workers Compensation, Department of Veterans Affairs and the Chronic Disease Management (CDM) patients.
We also treat TAC patients who have a valid claim number.
Do I need private health insurance to see an Osteopath?
You do not need private health insurance to see an Osteopath, however if you are covered by private health insurance with extras cover - you are eligible to claim back a partial rebate through your health insurance provider.
Please note, the rebate amount varies between providers and level of cover.
At Eltham Health and Wellnes, we offer HICAPS meaning you are able to claim on the spot for your treatment through private health, WorkSafe and Medicare. Just make sure you bring along your private health insurance membership card and other documents.
What do I need to do before my appointment?
If you have not visited Whole Health Osteopathy before, or seen another Osteopath in the past, it's good to familiarise yourself with your upcoming appointment.
A new patient appointment takes between 45-60 minutes. During this initial appointment, Dr Jessica Sammut will ask you questions relating to your medical history to assist in discussing treatment options.
Under the law, an Osteopath needs to obtain your approval to treat you, so you may be asked to sign an ‘informed consent’ form, which you can withdraw at any time.
Whole Health Osteopathy recommends you bring along any X-rays, scans or relevant test results that you may have.
Please arrive 10 minutes early for your first appointment, as you will need to fill out initial paperwork. We recommend weathing comfortable clothing for your appointment.
What happens at my first consultation?
Dr Jessica Sammut starts off with a short consultation prior to treatment. In this consultation, we will reccord your medical history, current problems and symptoms as well as any medication you are taking or other factors that may not appear to be directly related to your problem.
Dr Jess will then communicate the treatment plan with you, and in some cases, may need to refer you on.
Dr. Jes will then conduct an examination and clinical tests. These include diagnostic, orthopaedic or neurological tests, postural assessments and activities or exercises, which determine how best to manage your condition.
The examination may include passive and active movements. The osteopath may lift your arms or legs and you may be asked to bend over or stand in your underwear. Be sure to wear comfortable, flexible and appropriate underwear.
Osteopathy takes a whole of body approach to treatment. Your osteopath may look at the area that is troubling you as well as other parts of your body. For example if you have a sore knee, your osteopath may also look at your ankle, pelvis and back.
Dr Jess may also provide education and advice to help you manage your condition between treatments. This may include giving you exercises to do at home or work.
What if my condition changes over time?
It is important you inform Dr Jess if your medical condition changes over time. This includes any new injuries or change of medications.
Do I have to remove any clothing for my appointment?
Depending on the area of your body requiring treatment, your osteopath may ask you to undress to your underwear.
If this is the case you should be offered a gown or covered with a towel.
Can I bring somebody along to my treatment?
The same way in which you would attend a GP with your partner or relative, Whole Health Osteo allow patients to have someone present throughout your consultation and treatment.
Is treatment painful?
Most osteopathic treatment is manual therapy and should not cause undue discomfort. If your injuries do require hands-on treatment of painful and tender areas, Dr Jess will aim to make you as comfortable as possible.
There are techniques which may cause some short term discomfort or pain.
You may experience mild soreness for a day or two after treatment, similar to that felt after mild exercise. If this soreness persists or increases significantly, please call Dr Jess to discuss your concerns.
How many treatments will I need?
This depends on your condition. Generally you would expect to see some changes in your symptoms after one or two visits. Long term or chronic conditions may require more treatment. Dr Jess will discuss this with you.