Wili Heat Bags - Eye Mask

Refund and Return Policy

1. Returns

We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, our return policy allows you to return the purchased item within 5 days of receiving it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

3. Exchanges

If you need to exchange an item, please contact us at info@wholehealthosteo.com within 10 days of receiving your order. We will provide you with instructions on how to proceed with the exchange.

4. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@wholehealthosteo.com with photos of the product and packaging. We will work with you to resolve the issue promptly.

6. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.

7. Contact Information

If you have any questions about our refund and return policy, please contact us at info@wholehealthosteo.com

Shipping Information

1. Processing Time

Orders are typically processed within 2 business days (excluding weekends and holidays) after payment is verified. During high-demand periods, processing times may be slightly extended.

2. Shipping Rates

Shipping costs are calculated based on the weight of your order and the shipping destination. You can view the shipping cost for your order during the checkout process before completing your purchase. Free shipping is offered for orders over $100.

3. Shipping Methods

We offer several shipping options to accommodate your needs:

• Standard Shipping: Estimated delivery within 7-10 business days.
• Express Shipping: Estimated delivery within 2-3 business days.

Please note that delivery times are approximate and may vary based on the shipping destination, customs processing, and other factors beyond our control.

4. Order Tracking

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to track your package. Please allow 24-48 hours for the tracking information to update.

5. International Shipping

We do not offer international shipping.

6. Delivery Issues

If you encounter any issues with the delivery of your order, please contact our customer service team at info@wholehealthosteo.com for assistance. We will work with the shipping carrier to resolve the issue promptly.

7. Incorrect Address

Please ensure that your shipping address is entered correctly during the checkout process. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, please contact us immediately at info@wholehealthosteo.com

8. Shipping Restrictions

Some items may be restricted from shipping to certain locations due to legal or logistical reasons. If your order is affected by these restrictions, we will notify you promptly.

9. Contact Information

If you have any questions or concerns regarding your order or shipping, please contact our customer service team at info@wholehealthosteo.com or 0434304330